01 / 08
The numbers you decide on. The papers you sign.
Two practices, six verticals, two partners who do the work.
02 / 08
Technology and operations
- A1Reporting and business intelligence
- A2Process optimisation
- A3Business continuity and disaster recovery
- A4Applied artificial intelligence
What gets measured, by whom, how long.
03 / 08
Legal and documentary
- B1Sworn translation, corporate translation and language audit
- B2Outside legal counsel
Whoever signs the translation is whoever reviewed it.
04 / 08
This is what we deliver
Demonstration with synthetic data
Contacts per day: forecast against actual
The gap between the two lines is what decides whether you overstaffed or whether service level fell.
Touch it. Filter by campaign. Drill to team detail.
05 / 08
Almost nobody asks for what they need
Demonstration with synthetic data
| A | B | C | D | E | |
|---|---|---|---|---|---|
| 9 | Service | 4,180 | 86.6 | 86.6 | 9.41 |
| 10 | Service | 4,180 | 84.1 | 86.6 | 9.41 |
| 11 | Collections | 1,885 | 82.0 | 82.0 | 9.10 |
| 12 | Collections | #REF! | #REF! | 82.0 | #REF! |
| 13 | Retention | 676 | 90.9 | 14.6 | |
| 14 | TOTAL | #VALUE! | 87.2 | 85.0 | — |
- · “Attaching the good one, ignore yesterday's”
- · “Does this one have retention in it yet?”
- · “My total does not match yours”
One source, one definition per indicator, and the report assembled without anyone assembling it. The figures shown come from the synthetic dataset.
They asked for a spreadsheet that works miracles. It became a full measurement system.
06 / 08
Two people, and that is the whole firm
Lawyer and notary, master's in international corporate law, authorised sworn translator. Signs every sworn translation.
Systems engineer, master's in Big Data, more than twenty years in operations and experience in WFM, reporting and BI since 2008.
07 / 08
Four ways to engage
- Fixed-scope project, when the scope can be written
- Monthly retainer, for what stays alive
- Hybrid, implementation then maintenance
- Bounded diagnostic, credited against the project
08 / 08