Operations dashboard
Example operation · 200 agents · 3 campaigns · 6 teams
Demonstration with synthetic dataBack to the demonstrations
The same view an operations management team receives: the period's indicators, forecast against actual, and the drill down to team level. The filters at the top govern everything below them.
Period
Contacts per day: forecast against actual
Actual Forecast
The gap between the two lines is what decides whether you overstaffed or whether service level fell.
Intraday profile by interval
Contacts
Service level by team
The line marks the 85 % target. Each bar is the average over the filtered period.
Team detail
Select a row to drill into that team. Select it again to come back up.
| Team | Campaign | Contacts | AHT | Adherence | Occupancy | Service level | Cost | Trend |
|---|